DIGITAL PRODUCTS CANCELLATION, RETURN AND RIGHT OF WITHDRAWAL POLICY
1. Parties and Legal Basis
This Cancellation, Return and Right of Withdrawal Policy (“Policy”) regulates the terms regarding digital products and services sold electronically via the website www.intellectsoft.com.tr operated by Intellectsoft Software and Foreign Trade Limited Company.
This Policy has been prepared based on the following legislation:
• Law No. 6502 on the Protection of Consumers
• Regulation on Distance Contracts
• Law on the Regulation of Electronic Commerce
• Turkish Code of Obligations
• Relevant secondary legislation and principles of consumer law
2. Definitions
Digital Content / Digital Product:
Refers to content with no physical delivery, performed instantly in electronic environment and technically impossible to take back, including:
• Software licenses
• License keys and activation codes
• SaaS (Software as a Service) services
• Cloud platform and panel access
• API access
• Downloadable software and datasets
• Online memberships and premium services
• All licensed content provided electronically
Instant Performance:
The automatic creation of a license key, user account or access information immediately after the order is completed.
3. Formation of the Contract and Delivery of Digital Content
By completing the order, the Consumer accepts electronically that:
They request immediate delivery of the digital content,
They know they will lose their right of withdrawal upon delivery,
They give explicit consent to this.
This approval is taken as explicit consent at the payment stage.
4. Situations Where the Right of Withdrawal Cannot Be Used
Pursuant to Article 15/1-ğ of the Regulation on Distance Contracts:
In contracts for intangible goods that are instantly performed and delivered electronically, the right of withdrawal cannot be exercised.
Therefore, the 14-day right of withdrawal does not apply to the following:
• Software for which a license key has been sent
• Activated memberships
• SaaS services with created user accounts
• API access keys
• Downloadable software and digital files
• Online training/membership platform access
Since digital content cannot be taken back once delivered, returns are not possible.
5. Order Cancellation
Order cancellation is only possible if both of the following conditions are met:
• Payment has been made, and
• License / access / account has not yet been created.
If any of the following have occurred, cancellation is not possible:
• License key generated
• Activation code sent
• User account created
• Service activated
6. Provisions Regarding Subscription Services
For subscription-based services:
• The service starts on the purchase date.
• No refund is made for the used subscription period.
• The Consumer may cancel automatic renewal at any time.
• The cancellation takes effect at the end of the current billing period.
7. Defective Service and Technical Failure
Under Law No. 6502, the following are considered defective services:
• License key not working
• Access information not being provided
• Service not being delivered technically
• Inability to use due to system error
In such cases, the Consumer may request:
• Free repair / re-activation
• Re-provision of the service
• Refund
The Company finalizes the application within 14 days at the latest.
8. Situations Not Considered as Refund Reasons
The following are not considered valid refund reasons:
• Purchasing the wrong product
• Change of mind / dissatisfaction
• Not meeting system requirements
• Lack of technical knowledge
• Product not meeting expectations
• Preference for a competitor’s product
The Consumer is obliged to review product descriptions before purchase.
9. System Requirements and User Responsibility
Before purchasing, the Consumer must check:
• Hardware and software compatibility
• Internet infrastructure
• Technical requirements
Incompatibility is not a reason for refund.
10. Suspension and Termination of License
The license may be unilaterally suspended in the following cases:
• License sharing or transfer
• Unauthorized reproduction
• Reverse engineering
• Misuse of the service
No refund is made in such cases.
11. Force Majeure
The Company cannot be held responsible for:
• Internet and infrastructure outages
• Cyber attacks
• Natural disasters
• Power outages
• Decisions of official authorities
12. Refund Process
If a refund decision is made:
• The payment will be refunded via the same method used by the Consumer
• Within a maximum of 14 days
• In accordance with Law No. 6502
13. Resolution of Disputes
In disputes:
• Consumer Arbitration Committees and
• Consumer Courts
in the Consumer’s place of residence are authorized.
14. Contact Information
Company Name: Intellectsoft Software and Foreign Trade Limited Company
Address: Adnan Saygun St., Kelaynak St., No: 3/7, Ulus, Beşiktaş, Istanbul, Turkey
Tax Number: 844045883
E-mail: info@intellectsoft.com.tr
Phone: +90 212 657 43 57